Field Guide · In depth
The field guide, in depth
A working reference: each service line in plain language, the standards involved, the operating model, and what to look for in a deployment.
Service line — in depth
Each service line, in plain language. What it is, what it costs, what to look for.
Worldwide Mobile Connectivity
One eSIM, 160+ countries, 240+ networks. Multi-carrier switching, GSMA-compliant, no roaming bills.
Worldwide mobile connectivity delivered as a digital product. One eSIM profile auto-connects to the strongest available LTE-Advanced or 5G network across 160+ countries and 240+ networks, with multi-carrier switching. Pay-as-you-go, no roaming bills, no contract.
Cloud & Web Hosting
Frankfurt data centre, LiteSpeed, CloudLinux, NVMe, daily backups. From €2.99/mo.
Cloud and web hosting on enterprise-grade infrastructure in Frankfurt. LiteSpeed web server, CloudLinux account isolation, KernelCare, NVMe storage, daily offsite backups. Shared, VPS, dedicated, and managed plans. Free SSL, unlimited domains, 14-day money-back guarantee.
Cybersecurity
Endpoint, email, network, and access security. Vulnerability assessment, hardening, protective monitoring.
Cybersecurity across endpoints, email, networks, and access. Vulnerability assessment, risk assessment, system hardening, malware protection, and continuous protective monitoring. Engineered to the standard the modern enterprise actually requires.
Microsoft 365 & Google Workspace
Migration, configuration, identity, mail, collaboration, device policy. Ongoing administration.
Microsoft 365 and Google Workspace administration, migration, configuration, and ongoing management. Identity, mail, collaboration, device policy. One provider for both major productivity platforms.
Business Telephony, PBX & Contact Centre
Open-protocol platform on SIP, PJSIP, WebRTC, Debian, Asterisk/FreePBX. Own your communications.
Open-protocol business telephony and contact centre on SIP, PJSIP, WebRTC, Debian, Asterisk/FreePBX. Call routing, IVR, queues, policy-based recording, SAML SSO. The platform is published openly, not sold as a per-user licence — design, infrastructure, implementation, and support are billed separately and transparently.
Applied AI
8 services: agents, chatbots, automation, private knowledge, voice assistants, document intelligence, content systems, advisory.
Eight AI services: agents, chatbots and copilots, workflow automation, private knowledge AI, voice and call assistants, document intelligence, content systems, and AI advisory. Four-layer architecture (Experience · Orchestration · Intelligence · Infrastructure), six engineering principles, human-led and outcome-first.
Website & Application Design and Operation
Design, build, deploy, host, and operate. Modern stack, built for performance and scale.
Website and application design, build, deployment, hosting, and continuous operation. Modern stack, built for performance and scale. International delivery, multi-market ready.
Digital Marketing & SEO
Search engine optimisation and digital marketing across markets.
Search engine optimisation and digital marketing across markets. International delivery, multi-market ready.
Home Technology & Smart Home
Device setup, WiFi optimisation, smart home integration, network protection, remote support.
Home technology services — remote support, device setup and repair, WiFi optimisation, smart home integration, network protection, multi-device support.
Managed IT & vCIO
vCIO, monitoring, vendor management, procurement, P1–P4 SLA. International delivery.
Managed IT and virtual CIO services: 24/7 infrastructure, vCIO strategy, ticketing and CRM, RMM, vendor management, procurement, P1–P4 SLA. International delivery.
Architecture in four layers
Across all service lines, the architecture has four replaceable layers. The design goal is to keep each one replaceable.
- Experience — where people meet the system: website chat, team copilot, phone, private portal, inbox, background workflow
- Orchestration — how work moves: agents, tools, rules, memory, hand-offs, budgets, human approval
- Intelligence — what thinks: commercial or open models chosen for quality, language, speed, cost, control
- Infrastructure — where it runs: managed cloud, private cloud, or self-hosted
Operating model
Three delivery models are common: self-serve digital purchase (immediate, no contract), consultation (a working session to scope a real need), and managed engagement (a sustained operational relationship under an SLA). The same platform supports all three.
Under a managed engagement, work is delivered across five stages: Discover, Design, Prototype, Integrate, Improve. The stage names are descriptive, not commitments — the work is real, the cadence is whatever the situation actually requires.
How to evaluate a provider
Use this checklist before you sign anything. A good provider will answer each item with documentation, not reassurance.
- Standards. Are the protocols and specifications named in writing? Can you verify each one against its public specification?
- Pricing. Is the price published openly, or does it require a contact form? Are the components billed separately, the way professional services actually cost?
- Architecture. Can you see the architecture? Can you inspect the deployment? If the provider disappears, can you continue?
- Data. Where is the data? Who are the sub-processors? What is the lawful basis for any third-country transfer?
- Liability. What professional indemnity is in place? What does it cover, and what does it exclude?
- Exit. Is the export of your data and configuration supported? Is the answer written down?